Privacy Policy

Your privacy is very important to us. We strictly comply with the applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR).
This means that we:

  • Clearly define our purposes before we process your personal data, via this privacy policy;

  • Store as little personal data as possible and only retain the data necessary for our purposes;

  • Ask for your explicit consent to process your personal data where required;

  • Take appropriate security measures to protect your data — and impose these obligations on parties that process personal data on our behalf;

  • Respect your rights, such as the right to access, correct or delete your data.

Your data is safe with us and we always use it carefully and lawfully. In this privacy policy, we explain what Textiel Trade B.V. does with the information we receive from you. If you have any questions or want to know exactly what data we keep about you, please contact Textiel Trade B.V..

Your account

Certain parts of our online store require registration. You provide personal details and choose a username and password. With these details, you create an account to log in.
We use the following data:

  • Name, address and place of residence

  • Telephone number

  • Billing address

  • Email address

  • Company details such as VAT numbers and bank details

These data are necessary for the performance of the contract. We keep them as long as your account is active, so you don’t have to re-enter details and so that we can contact you if needed. You can change your details through your account or delete the account.

Order processing

When you place an order with us, we use your data to process it correctly. We share your data with our delivery service to deliver your order to you and we receive payment information from your bank or credit card company.
We use the same data as listed above. We retain these data until your order has been fully completed. Certain data will be kept longer due to statutory (tax) retention obligations.

Newsletter

You can subscribe to our newsletter. It contains news, tips and information about our products and services. For this we use your:

  • Name and address details

  • Email address

We send the newsletter weekly. You will only receive it if you have given your consent. You can unsubscribe at any time via the unsubscribe link in the newsletter.

Portal access

Through our customer portal, you can access a management environment where you can adjust settings or change data. We log your actions within this portal to prevent misuse and to provide evidence if necessary.
For this we use your name/address/town data, telephone number and email address. These are stored as long as our service to you continues.

Contact form

You can ask questions or make requests via the contact form. We use your name, company name, telephone number and email address. We keep this information until we are sure you are satisfied with our response.

Statistics and profiling

We keep anonymous statistics on the use of our online store. This helps us improve our website and show more relevant information. We may sometimes combine data to better tailor our services, but always with respect for your privacy.
If you do not want this, you can let us know.

Advertising

We would like to inform you about offers and new products or services by email or social media.
You can opt out at any time: every email contains an unsubscribe link, and you can also indicate this via your account or the portal.

Disclosure to third parties

We only share your personal data with parties necessary for the performance of our services (such as delivery services or payment providers).
We do not share your data with other companies or institutions, except when we are legally obliged to do so (for example, at the request of the police in case of suspected crime).

Cookies

Our online store uses cookies. These are small files placed on your device to remember your preferences and ensure the website functions properly.
You can disable cookies in your browser, but some parts of the website may then not work correctly.
We have agreements with companies that place cookies about their use, but we do not have full control over what they do with the data. Please also read their privacy policies.

Security

The security of personal data is very important to us. We take technical and organizational measures to prevent misuse, loss, unauthorized access and unwanted disclosure. We regularly evaluate and update our security where necessary.

Changes to this policy

When our online store changes, we also update this privacy policy. Please check regularly to see if there is a new version. We will do our best to actively inform you about important changes.

Your rights

You have the right to:

  • Receive an explanation of what personal data we have and what we do with it;

  • Access your personal data;

  • Have errors corrected;

  • Have outdated data deleted;

  • Transfer your data to another party;

  • Withdraw consent;

  • Restrict processing or object to certain processing activities.

To prevent misuse, we always ask for sufficient identification. We respond within one month to your request; in complex cases, this period may be extended, about which you will be informed in time.

Complaints

Do you have a complaint about how we handle your personal data? Please email customerservice@textieltrade.nl

Contact details

Textiel Trade B.V.
Location: Mosquitostraat 10, 4651 ST Steenbergen, The Netherlands
Telephone: 0031(0)167-560238
Email: Customerservice@textieltrade.nl